SAP Cloud Services Delivery Manager
hace 9 horas
SAP SE is seeking a highly skilled Digital Customer Engagement Manager to join our team. As a key member of our Private Cloud Customer Centre, you will play a crucial role in ensuring seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers.
Key Responsibilities- Drive sales to delivery handover and customer onboarding, covering all technical and project aspects.
- Support tickets handling, bridging customer queries and requirements from technical operations team.
- Ensure periodic service reviews to track the service quality across a range of customers.
- Orchestrate the overall service delivery according to agreed SLAs and KPIs.
- Support customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
- Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.
- Support de-escalations of critical customer situations & reviews SLA service credit cases.
- Contribute to customer Go-Lives, Release Upgrade and maintenance activities.
- Execute and support problem management and continuous improvement.
- Support customer satisfaction surveys & commercial change requests.
- Contribute to the liaison with different SAP stakeholders, e.g. Sales, Presales, Renewals teams, to ensure customer success.
- Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role.
- Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
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Senior Cloud Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Sap Se A tiempo completoJob SummaryThe Senior Cloud Delivery Manager will be responsible for ensuring the successful delivery of cloud-hosted infrastructure and technical application managed services to SAP private cloud customers. This role will act as the main customer-facing representative of the SAP Enterprise Cloud Services organization, ensuring full delivery accountability...
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Senior Cloud Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Sap Se A tiempo completoJob SummaryThe Senior Cloud Delivery Manager will be responsible for ensuring the successful delivery of cloud-hosted infrastructure and technical application managed services to SAP private cloud customers. This role will act as the main customer-facing representative of the SAP Enterprise Cloud Services organization, ensuring full delivery accountability...
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Senior Cloud Services Manager
hace 8 horas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless alignment across multiple stakeholders.Key ResponsibilitiesOwn and grow client engagements for SAP...
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Senior Cloud Services Manager
hace 6 horas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless alignment across multiple stakeholders.Key ResponsibilitiesOwn and grow client engagements for SAP...
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SAP Cloud Customer Engagement Manager
hace 7 horas
Barcelona, Barcelona, España Sap Se A tiempo completoAbout the RoleSAP Enterprise Cloud Services is seeking a highly skilled Digital Customer Engagement Manager to join our team. As a key member of our cloud services delivery team, you will be responsible for ensuring seamless adoption of SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model.Key ResponsibilitiesDrive sales to...
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SAP Cloud Customer Engagement Manager
hace 5 horas
Barcelona, Barcelona, España Sap Se A tiempo completoAbout the RoleSAP Enterprise Cloud Services is seeking a highly skilled Digital Customer Engagement Manager to join our team. As a key member of our cloud services delivery team, you will be responsible for ensuring seamless adoption of SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model.Key ResponsibilitiesDrive sales to...
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Technical Service Manager at Enterprise Cloud Services
hace 2 semanas
Barcelona, Barcelona, España SAP A tiempo completoJoin Our Team as a Technical Service ManagerWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical role in supporting our customers with their SAP S/4HANA adoption and cloud transformation journey.Key Responsibilities:Act as a trusted technical advisor...
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Technical Service Manager at Enterprise Cloud Services
hace 2 semanas
Barcelona, Barcelona, España SAP A tiempo completoJoin Our Team as a Technical Service ManagerWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical role in supporting our customers with their SAP S/4HANA adoption and cloud transformation journey.Key Responsibilities:Act as a trusted technical advisor...
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SAP Cloud Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España Sap Se A tiempo completoAbout the RoleSAP SE is seeking a highly skilled Digital Customer Engagement Manager to join our team. As a key member of our Private Cloud Customer Centre, you will play a critical role in ensuring seamless adoption of our RISE SAP S/4HANA Private Cloud Edition solution by customers.Key ResponsibilitiesDrive sales to delivery handover and customer...
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SAP Cloud Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España Sap Se A tiempo completoAbout the RoleSAP SE is seeking a highly skilled Digital Customer Engagement Manager to join our team. As a key member of our Private Cloud Customer Centre, you will play a critical role in ensuring seamless adoption of our RISE SAP S/4HANA Private Cloud Edition solution by customers.Key ResponsibilitiesDrive sales to delivery handover and customer...
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Technical Service Manager at Enterprise Cloud Services
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical role in supporting our customers with their SAP S/4HANA adoption and cloud transformation journey.Key ResponsibilitiesAct as the primary contact for customers for discussions about...
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Technical Service Manager at Enterprise Cloud Services
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical role in supporting our customers with their SAP S/4HANA adoption and cloud transformation journey.Key ResponsibilitiesAct as the primary contact for customers for discussions about...
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Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.Key...
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Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.Key...
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Technical Service Manager at Enterprise Cloud Services
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a key member of our global organization, you will play a critical role in supporting our customers' SAP S/4HANA adoption and cloud transformation journeys.Key ResponsibilitiesAct as the primary point of contact for customers, providing...
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Technical Service Manager at Enterprise Cloud Services
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a key member of our global organization, you will play a critical role in supporting our customers' SAP S/4HANA adoption and cloud transformation journeys.Key ResponsibilitiesAct as the primary point of contact for customers, providing...
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Technical Service Manager
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a key member of our team, you will play a critical role in supporting our customers' SAP S/4HANA adoption journey and accelerating their cloud transformation.Key ResponsibilitiesAct as a trusted technical advisor to our customers,...
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Technical Service Manager
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a key member of our team, you will play a critical role in supporting our customers' SAP S/4HANA adoption journey and accelerating their cloud transformation.Key ResponsibilitiesAct as a trusted technical advisor to our customers,...
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Digital Customer Engagement Manager
hace 1 mes
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services team, responsible for ensuring seamless adoption of the S/4HANA Private Cloud solution by customers. This role requires a strong understanding of cloud-based solutions and the ability to drive sales to delivery handover and customer onboarding.Key...
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Digital Customer Engagement Manager
hace 1 mes
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services team, responsible for ensuring seamless adoption of the S/4HANA Private Cloud solution by customers. This role requires a strong understanding of cloud-based solutions and the ability to drive sales to delivery handover and customer onboarding.Key...