Field Technical Support Specialist

hace 4 días

Las Rozas, Madrid, España Johnson Controls A tiempo completo
Job Title: Field Technical Support Engineer

At Johnson Controls, we are seeking a highly skilled Field Technical Support Engineer to join our Retail Division team. As a key member of our team, you will be responsible for providing technical support for our innovative EAS and RFID solutions to our main retail customers worldwide.

Key Responsibilities:
  • Aid in the sizing, installation, maintenance, and operation of all technological resources, ensuring timely and continuous delivery of technical support services.
  • Provide technical support for the entire range of Sensormatic products, both in customer facilities and internal staff.
  • Develop new solutions and test them, preparing manuals and product guides.
  • Execute technical support functions to the systems of the organization and the services offered by the company, as required.
  • Resolve and attend to incidents and breakdowns (Level 2).
  • Assist field technicians in the installation and maintenance of installed technologies, according to business strategies.
  • Analyze new product launches, validate, implement, and train teams in product deployments.
  • Implement complex solutions for the end customer.
  • Visit customer facilities during the installation and commissioning phase of the different installed technologies, providing on-site customer training.
  • Communicate with HQ and factories for the resolution of technical product incidents, reporting any failure, technical, operational, or security anomaly.
Requirements:
  • Technical education, such as vocational upper secondary qualification in electronics, information technology & communications, electrical engineering, or automation technology.
  • Previous technical experience in Electronics Security Systems, especially EAS and RFID Technology.
  • English, Good Level.
What We Offer:

Johnson Controls offers an interesting compensation package according to your qualification and experience. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package.

Working with us, you will be part of a global company that welcomes diversity, rewards work well done, and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we.

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