Deputy Boutique Manager

hace 6 días

Barcelona, Barcelona, España Tag Heuer A tiempo completo

Job Summary

The Deputy Boutique Manager is a key role within the TAG Heuer team, responsible for driving sales and achieving business objectives. This position requires a strong understanding of the luxury retail environment and the ability to lead a high-performing team.

Key Responsibilities

  • Sales and Performance
    • Play an active role on the sales floor, increasing boutique sales and achieving objectives.
    • Analyze the store's retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales...), identify business opportunities, and establish 360° action plans to tackle them.
  • Team Leadership
    • Support the boutique manager in setting individual and collective objectives, following performance, and realizing reviews of team members.
    • Shadow and support team members on the floor, provide immediate feedback, and develop them in their current roles.
    • Ensure team motivation and cohesion while promoting a positive, inclusive, and supportive work environment.
  • Brand Ambassador
    • Ensure an outstanding service is offered to all visitors in store.
    • Embodies the TAG Heuer brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
    • Ensure that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines.
  • Client Development
    • Lead the team to develop long-term relationships with clients.
    • Support the boutique manager in setting and following collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments...).
    • Ensure qualitative client data collection and leverage the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business.
  • Operations Excellence
    • Oversee the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.
    • Ensure compliance with internal control policy.
    • Supervise the store expenses and maintenance.

Requirements

  • Management experience in a luxury retail environment.
  • Creative business driver, results-oriented.
  • Excellent interpersonal, communication, and presentation skills.
  • Inspirational leader, able to coach and develop a high-performing team.
  • Client-centric mindset, focused on recruiting new clients and growing the active client base.
  • Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs.

What We Offer

  • Salary + Commission.
  • Private healthcare.
  • Pension.
  • Life cover.
  • Uniform allotment.
  • Exclusive staff sales.
  • Continuous learning opportunities.

About TAG Heuer

As a member of the LVMH Watches Jewellery division, you will have the opportunity to work with some of the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients.

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, and we foster and embrace diversity and inclusion within our teams.

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