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Senior Field Service Technician

hace 2 meses

Gasteiz Vitoria, Álava, España Avature A tiempo completo

Job Summary

The Senior Field Service Technician position provides technical assistance to customers in the installation and maintenance of WestRock packaging machinery. This assistance includes machine audits, planned maintenance, and other customer-requested technical services, including troubleshooting and resolution.

Key Responsibilities

  • Provides on-site customer services, including installations, preventative maintenance, audits, and troubleshooting.
  • Provides accurate and timely service, audit, installation, and expense reports.
  • Provides input/feedback for continuous improvements and changes.
  • Supports equipment both mechanically and electrically.
  • Troubleshoots equipment both mechanically and electrically.
  • Resolves trouble across multiple machinery platforms.
  • Sells services and parts based on audits.
  • Trains lesser-experienced technicians in auditing of machinery.
  • Supports machinery production in Atlanta as needed.
  • May support machinery production in Chateauroux, France as needed.
  • Schedules are often dictated by customer requirements.
  • Reports to regional service manager daily.
  • Conducts an exit interview with customer prior to leaving the job.
  • Communicates directly with appropriate persons for issue resolution.
  • Completes expense reports at the conclusion of each job.
  • Follows WestRock and customer work/safety rules while in customers facility.
  • Maintains working relationship with fellow employees and customers.
  • Trains operators and mechanics in safe operation, changeovers, and PM procedures.
  • Trains WestRock technicians in safe operation, changeovers, and PM procedures.
  • Completes FAT/PDI (acceptance testing) of machines as needed.
  • Organizes, leads, and operational completion of significant machinery events.

Requirements

  • Technical degree is a plus, but not required.
  • Previous field service work is required.
  • Good personality for customer relations.
  • Good written and verbal communication skills.
  • Self-motivated.
  • Strong mechanical abilities.
  • PC skills, including MS Word, Excel, PowerPoint, search, and navigation of the internet, Google apps.