Customer Service Representative
hace 6 días
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Webhelp Spain. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for our customers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers, ensuring they have a clear understanding of our offerings
- Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
- Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time
- Participate in ongoing training and development to stay up-to-date on products, services, and industry trends
Requirements:
- 1 year of experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in Microsoft Office and other software applications
- Native or proficient in Danish and fluent in English
What We Offer:
- A competitive salary and bonus structure
- A comprehensive benefits package, including health insurance and retirement plan
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a global company and contribute to its success
Why Join Us:
At Webhelp Spain, we are committed to providing our employees with a positive and supportive work environment. We offer a range of benefits and opportunities for growth and development, and we are proud to be a leader in the customer service industry.
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