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Slovenian Customer Service Ambassador
hace 2 meses
We are seeking a highly skilled and empathetic Slovenian Customer Service Representative to join our team at Recruit4Work SL. As a key member of our customer support team, you will play a pivotal role in delivering exceptional customer experiences to our international travelers.
Key Responsibilities:- Customer Support: Provide top-notch customer service to our international travelers, responding to inquiries, resolving issues, and ensuring a seamless experience.
- Communication: Develop and maintain effective communication with travelers, accommodation suppliers, and internal stakeholders, ensuring clear and concise information exchange.
- Problem-Solving: Utilize strong problem-solving skills to resolve complex customer issues, providing creative solutions and exceeding customer expectations.
- Team Collaboration: Work collaboratively with the customer support team to achieve shared goals, share knowledge, and drive continuous improvement.
- Language Skills: Proficient in Slovenian (C2 level) and advanced English.
- Communication: Excellent written and spoken communication and interpersonal skills.
- Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.
- Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.
- Work Approach: Goal-oriented, adaptable to changing priorities and business processes.
- Experience: Previous experience in customer service or contact center environments is valued.
- Availability: Able to work both from the office and remotely (within 100km from the office).
- Professional Development: Opportunities for learning and career growth within a dynamic and industry-leading department.
- Wellness Program: Access to free private health insurance and a range of wellness initiatives, including Spanish lessons and group activities.
- Flexible Work Arrangements: Options for nursery school transport after the probation period.
- Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.
- Perks: Free coffee daily and free fruit once a week.
Barcelona, Spain
