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Vendor Management Associate

hace 2 meses

Granada, Granada, España Alight A tiempo completo
Job Description

Role Overview

The Vendor Management Associate will be responsible for managing the vendor relationship, ensuring compliance with all agreed-upon schedules and service level agreements. This role will also involve handling payroll-related queries, mass uploads, and master data processing.

Key Responsibilities

  • Act as the first point of escalation for payroll queries
  • Handle non-payroll related tickets under the correct function
  • Mass upload and master data processing in hrX (if applicable)
  • Exchange event monitoring (for hrX clients)
  • Manage issues that need to be escalated - TPV related
  • Ensure adherence to all agreed schedules as per SOW for Client/TPV

SLA Reporting

Cross-check KPIs with real results and report to TPV to identify and correct any deviation. Update SLA and fail reason in LVMS reported on a monthly basis.

Change Requests

Check Client/Alight CSW/SOW for compliance. Notify PSM on Change Requests raised. Apply the CR process as per VPS 3.0 standard process. Update CSW and get client's approval on the changes in documents.

Escalations

Act as SPOC for TPV's and first escalation point for Clients. Include in RAG the escalations with PSM help.

Security and Compliance

Initiate SI process in case any SI detected by PSA. Perform SOC1 Controls.

Hyper-care

Participate in Hyper care calls. Collaborate with Project Manager, PSM, and OA team for Integration Support etc. Support and validate the test performed during pre-go live phase.

Governance

Manage regular Operations calls (Corrections call/Post-payroll call etc). Prepare post payroll Review Deck. Manage Operational Plan to track actions/issues. Ensure adherence to all agreed schedules as per SOW for Client/TPV.

We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.