Vendor Management Associate
hace 5 días
The Role:
As a Vendor Management Associate at Alight, you will be responsible for creating and sharing Annual Activity Planners with clients and TPV. You will also approve and publish the final version of the agreed annual payroll calendar and system setup. Additionally, you will agree on password formats for the year.
Service Delivery:
You will act as the first point of escalation for payroll queries and handle non-payroll-related tickets under the correct function. You will also perform mass uploads, master data processing in hrX, exchange event monitoring, and manage RCA arrangements. Furthermore, you will be responsible for ensuring all tickets are closed on time by TPV and maintaining Defined Work Instructions (DWIs) and CLIENT Solution workbooks.
SLA Reporting:
You will cross-check KPIs with real results and report to TPV to identify and correct any deviations. You will also update SLA and fail reasons in LVMS on a monthly basis.
Change Requests:
You will check Client/Alight CSW/SOW for compliance and notify PSM on change requests raised. You will apply the CR process as per VPS 3.0 standard process and update CSW with client approval on changes in documents.
Escalations:
You will be the SPOC for TPV and the first escalation point for clients. You will include escalations in RAG with PSM help and manage issues that need to be escalated - TPV related.
Security and Compliance:
You will initiate SI processes in case any SI is detected by PSA and perform SOC1 controls.
Hyper-care:
You will participate in hyper-care calls and collaborate with Project Manager, PSM, and OA team for integration support. You will also support and validate tests performed during pre-go-live phases and conduct VPS process walkthrough calls with new clients during hyper-care.
Governance:
You will manage regular operations calls, prepare post-payroll review decks, and manage operational plans to track actions/issues. You will also ensure adherence to all agreed schedules as per SOW for Client/TPV and collaborate with PSMs to ensure the quality of services provided by TPV to clients.
We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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Vendor Management Associate
hace 2 meses
Granada, Granada, España Alight A tiempo completoJob DescriptionRole OverviewThe Vendor Management Associate will play a critical role in ensuring the successful delivery of vendor management services to our clients. This position will be responsible for managing vendor relationships, coordinating vendor activities, and ensuring compliance with company policies and procedures.Key ResponsibilitiesManage...
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Vendor Management Associate
hace 2 meses
Granada, Granada, España Alight A tiempo completoJob DescriptionRole OverviewThe Vendor Management Associate will play a critical role in ensuring the successful delivery of vendor management services to our clients. This position will be responsible for managing vendor relationships, coordinating vendor activities, and ensuring compliance with company policies and procedures.Key ResponsibilitiesManage...
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Vendor Management Associate
hace 1 mes
Granada, Granada, España Alight A tiempo completoJob DescriptionRole OverviewThe Vendor Management Associate will be responsible for managing the vendor relationship, ensuring compliance with all agreed-upon schedules and service level agreements. This role will also involve handling payroll-related queries, mass uploads, and master data processing.Key ResponsibilitiesAct as the first point of escalation...
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Vendor Management Associate
hace 1 mes
Granada, Granada, España Alight A tiempo completoJob DescriptionRole OverviewThe Vendor Management Associate will be responsible for managing the vendor relationship, ensuring compliance with all agreed-upon schedules and service level agreements. This role will also involve handling payroll-related queries, mass uploads, and master data processing.Key ResponsibilitiesAct as the first point of escalation...
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Vendor Management Associate
hace 2 días
Granada, Granada, España Alight A tiempo completoJob SummaryAs a Vendor Management Associate at Alight, you will play a crucial role in ensuring the smooth operation of our vendor management processes. Your primary responsibility will be to create and maintain relationships with our vendors, ensuring that they meet our high standards of quality and service.Key ResponsibilitiesCreate Annual Activity Planner...
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Vendor Management Associate
hace 4 semanas
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:As a Vendor Management Associate at Alight, you will play a critical role in ensuring the smooth operation of our payroll services. Your primary responsibility will be to manage vendor relationships, ensuring timely and accurate delivery of payroll services to our clients.Key Responsibilities:Create and share Annual Activity Planners...
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Vendor Management Associate
hace 4 semanas
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:As a Vendor Management Associate at Alight, you will play a critical role in ensuring the smooth operation of our payroll services. Your primary responsibility will be to manage vendor relationships, ensuring timely and accurate delivery of payroll services to our clients.Key Responsibilities:Create and share Annual Activity Planners...
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Vendor Management Associate
hace 3 semanas
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:As a Vendor Management Associate at Alight, you will be responsible for creating and managing annual activity planners, approving and publishing final versions of agreed annual payroll calendars, and setting up systems. You will also act as the first point of escalation for payroll queries and handle non-payroll related tickets under...
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Vendor Management Associate
hace 4 semanas
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:As a Vendor Management Associate at Alight, you will be responsible for creating and managing annual activity planners, approving and publishing final versions of agreed annual payroll calendars, and setting up systems. You will also act as the first point of escalation for payroll queries and handle non-payroll related tickets under...
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Application Management Associate
hace 4 días
Granada, Granada, España Alight A tiempo completoJob Title: Application Management AssociateJob Summary:We are seeking an experienced Application Management Associate to join our team at Alight. As an Application Management Associate, you will be responsible for defining the most suitable solution for the system and providing necessary support and assistance for system-related issues.Key...
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Vendor Management Associate
hace 1 mes
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:Annual Activities• Create an Annual Activity Planner and share it with the client and TPV.• Approve and publish the final version of the agreed annual payroll calendar and system setup.• Agree on the password format for the year.Service Delivery• Act as the first point of escalation for payroll queries.• Handle all...
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Vendor Management Associate
hace 1 mes
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:Annual Activities• Create an Annual Activity Planner and share it with the client and TPV.• Approve and publish the final version of the agreed annual payroll calendar and system setup.• Agree on the password format for the year.Service Delivery• Act as the first point of escalation for payroll queries.• Handle all...
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Vendor Management Associate
hace 3 semanas
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:Annual Activities• Create an Annual Activity Planner and share it with the client and TPV.• Approve and publish the final version of the agreed annual payroll calendar and system setup.• Agree on the password format for the year.Service Delivery• Act as the first point of escalation for payroll queries.• Handle all...
-
Vendor Management Associate
hace 3 semanas
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:Annual Activities• Create an Annual Activity Planner and share it with the client and TPV.• Approve and publish the final version of the agreed annual payroll calendar and system setup.• Agree on the password format for the year.Service Delivery• Act as the first point of escalation for payroll queries.• Handle all...
-
Vendor Management Associate
hace 3 semanas
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:Annual Activities• Create an Annual Activity Planner and share it with the client and TPV.• Approve and publish the final version of the agreed annual payroll calendar and system setup.• Agree on the password format for the year.Service Delivery• Act as the first point of escalation for payroll queries.• Handle all...
-
Vendor Management Associate
hace 3 semanas
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:Annual Activities• Create an Annual Activity Planner and share it with the client and TPV.• Approve and publish the final version of the agreed annual payroll calendar and system setup.• Agree on the password format for the year.Service Delivery• Act as the first point of escalation for payroll queries.• Handle all...
-
Vendor Management Associate
hace 1 semana
Granada, Granada, España Alight A tiempo completoJob DescriptionThe Role:Annual Activities Create an Annual Activity Planner and share it with the client and TPV. Approve and publish the final version of the agreed annual payroll calendar and system setup. Agree on the password format for the year.Service Delivery Act as the first point of escalation for payroll queries. Handle non-payroll-related tickets...
-
Application Management Associate
hace 2 semanas
Granada, Granada, España Alight A tiempo completoJob DescriptionAs an Application Management Associate at Alight, you will play a crucial role in defining the most suitable solution for our systems and providing support and assistance for system-related issues. Your primary goal will be to guarantee optimal system performance through regular checks and monitoring.Key ResponsibilitiesAssist in making...
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Application Management Associate
hace 2 semanas
Granada, Granada, España Alight A tiempo completoJob DescriptionAs an Application Management Associate at Alight, you will play a crucial role in defining the most suitable solution for our systems and providing support and assistance for system-related issues. Your primary goal will be to guarantee optimal system performance through regular checks and monitoring.Key ResponsibilitiesAssist in making...
-
Application Management Associate
hace 1 mes
Granada, Granada, España Alight A tiempo completoJob DescriptionAs an Application Management Associate at Alight, you will play a crucial role in defining the most suitable solution for our systems and providing necessary support and assistance for system-related issues. Your primary goal will be to guarantee optimal system performance through regular checks and system monitoring.Key ResponsibilitiesAssist...
