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Help Desk Specialist

hace 2 meses

Barcelona, Barcelona, España Einzelnet Systems S.R.L. A tiempo completo

Job Summary:

We are seeking a highly skilled and experienced Help Desk Specialist to join our team at Einzelnet Systems S.R.L. as a Technical Support Specialist. The successful candidate will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring a high level of user satisfaction.

Key Responsibilities:

  • Resolve most customer technical issues in a timely and efficient manner
  • Deal with escalated issues from other IT Team members and provide support to new divisions and specialty departments as needed
  • Provide installation and support of PC and Apple hardware and software, including peripheral devices such as printers and USB devices
  • Analyze, diagnose, and resolve workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
  • Adhere to procedures for logging, reporting, and monitoring helpdesk requests, and create a high level of user satisfaction through accurate timely follow-up, strong technical skills, good customer communication, and relationship building

Requirements:

  • Must be fluent in the English language
  • Familiar with Microsoft Active Directory
  • Familiar with Microsoft Exchange and Office 365 Administration
  • Knowledge of Mac OS X
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7, Windows 10, Windows 11)
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Desire to learn new skills
  • Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
  • Knowledge of Antivirus and Spyware removal techniques
  • Minimum Bachelor's degree or its equivalent 2-5 years relevant experiences
  • Experience with Microsoft Active Directory
  • Experience with Microsoft Office 365 Administration
  • Working knowledge of a past Helpdesk/Support Ticketing system