Senior Cloud Support Engineer

hace 2 días

Santander, Cantabria, España Ingram Micro European Services A tiempo completo

About Us

Ingram Micro European Services is a leading provider of cloud commerce solutions, empowering businesses to succeed in the cloud marketplace. With a proven hyperscale digital platform, we power the world's largest service provider marketplaces, totaling over 30 million seats globally.

Job Description

We are seeking a highly skilled Senior Cloud Support Engineer to join our team. As a key member of our technical support team, you will be responsible for resolving complex technical issues that impact our customers' businesses.

Responsibilities

  • Answer how-to questions and recommend best practices related to product functionality and configuration;
  • Investigate technical issues reported by customers, troubleshoot, and identify solutions and root causes;
  • Collaborate with other teams (e.g. developers, account managers, product team) to successfully resolve reported issues;
  • Manage own time and workload and provide prompt and accurate information and status updates to customers in accordance with SLA's;
  • Ensure proper logging and status update/closure of all processed tickets in the ticket tracker;
  • Document research steps and solutions implemented in the form of technical notes and knowledge base articles;
  • Comply with defined standards and measures for quality and customer satisfaction requirements;
  • Maintain up-to-date knowledge of products, related products, and technologies, and supporting processes by attending training and self-learning.

Requirements

  • Bachelor's degree in computer science or a related field in Engineering;
  • Strong software programming skills;
  • Minimum 3 years of experience working in a support engineering position;
  • Strong Linux system administration experience (CentOS, RHEL) is a must;
  • Experience with relevant databases including PostgreSQL, MySQL, Oracle is ideal;
  • Strong understanding of system logs and experience with troubleshooting/monitoring utilities;
  • Experience with programming languages including Java, Python, and C++ are assets;
  • Hands-on experience in configuring networks and network services;
  • Experience with TCP/IP communication protocols;
  • Knowledgeable on IP addressing and subnetting, routing concepts;
  • Relevant web hosting experience;
  • Standards, protocols, and data formats used for APIs and system integration: JSON, XML, REST, SOAP, XML-RPC, OAuth, SAML;
  • SQL experience: query analysis and composition;
  • Strong communication skills;
  • Ability to work both independently and collaboratively with others;
  • Must be adept at multitasking and capable of handling high-pressure situations;
  • Eagerness to learn and ability to quickly grasp new concepts.

About Our Benefits

  • Competitive salary Bonus system;
  • Additional health insurance;
  • Life insurance;
  • Food vouchers Transport Allowance;
  • Well-being Program Multisport card;
  • Referral and baby bonus;
  • Paid holiday days increasing in time;
  • Company discounts, that are actually usable;
  • Language courses;
  • Free access to LinkedIn Learning Platform;
  • Many trainings and academies, including opportunity for ACCA certification;
  • Great career growth and development opportunities;
  • Hybrid type of work;
  • Recognition awards;
  • Modern office space with free coffee and hot beverages.

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