Business Analyst

hace 21 horas

Madrid, Madrid, España TUI A tiempo completo

About the Role

We are seeking a highly skilled Business Analyst to join our cross-functional team at TUI. As a Business Analyst, you will play a key role in delivering Flight Fulfillment Services from conception to operation.

Key Responsibilities

  • Evaluate solution options and consult with stakeholders to define and articulate business needs.
  • Collaborate with architects, data analysts, business product owners, software developers, technology leads, and UX/UI designers to clearly define, document, and communicate requirements.
  • Use your deep understanding of TUI products and systems, business models, processes, data flows, and their link to business capabilities to plan and deliver high-quality business analysis.
  • Define and document new business, user, and system requirements, considering impacts to upstream/downstream services.
  • Manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance.

About You

  • You have professional experience in a comparable position.
  • Strong analytical skills and commercial acumen.
  • Collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure.
  • Proficient at using requirements elicitation methods, including business process modeling, UML, test/use cases, and prototyping.
  • Excellent communication techniques, including workshop facilitation, documentation analysis, interviewing, and brainstorming.
  • Experience creating, analyzing, and validating detailed functional specifications and elements of systems design.
  • Demonstrable experience of creating user stories, epics, and acceptance criteria/scenarios.
  • Proficient understanding of agile/lean software delivery methodology, tools, and techniques.
  • Experience working in a GDS, airline, or travel company, with a deep understanding of airline industry post-booking processes.
  • Familiarity with systems in tour operator and airline business, including @comRes, Mercado, airCruiser, and airQuest.
  • Proficient knowledge of NDC and NDC-X data format.
  • Excellent skills to define and visualize processes.
  • Good understanding of known data exchange formats, including JSON, XML, and CSV.
  • Good knowledge of API technologies, including REST, SOAP, and Postman.
  • Familiarity with database queries (SQL), microservice architecture, and AWS services.
  • Customer-centric, passionate about delivering great digital products and services.
  • Providing guidance and support to less experienced team members in this B2B environment.
  • Passionate about continuous improvement.
  • Open-minded, inquisitive, and a life-long learner.
  • Comfortable with ambiguity, highly autonomous, self-responsible, and self-organized.
  • Fluent in English, with some knowledge of German language a plus.

About Our Offer

  • Working in the leading global tourism group, with opportunities to work in international projects and teams.
  • Fantastic holiday benefits, including discounts and special offers.
  • Mobile working, flexible working hours, and working from abroad.
  • Health and wellbeing support in five key areas – Health, Social, Community, Career, and Financial.
  • Development and career opportunities, including digital training and international career opportunities.
  • Additional benefits relevant to the local market.

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