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Retail Operations Manager
hace 2 meses
The Role
PUIG is seeking a Retail Operations Manager who will report directly to the Regional Sell Through Manager. This position is critical for achieving the commercial goals set for the retail outlet. The ideal candidate is a seasoned professional in the beauty and fashion industry, possessing exceptional sales skills and the ability to cultivate brand loyalty among clientele, particularly within the high-end luxury market.
This individual will embody the company's values and act as a proactive sales leader, responsible for recruiting and managing the store team while ensuring smooth operational processes.
Key Responsibilities
SALES:
- Stays informed about market trends and serves as a point of contact for both customers and colleagues.
- Upholds the company's reputation and ensures that staff are aligned with this image.
- Guarantees exceptional customer service and monitors sales to maintain customer satisfaction and brand quality standards.
- Handles sensitive customer issues and complaints effectively during the sales process.
- Oversees customer service initiatives, ensuring task completion and quality interactions to enhance store traffic and customer loyalty.
- Actively engages in sales activities and works towards achieving set targets.
PUBLIC RELATIONS:
- Collaborates with local marketing teams to gather insights for improved market understanding.
- Identifies potential corporate clients and fosters partnerships in line with company policies.
TEAM MANAGEMENT:
- Assists in the recruitment and selection process for new team members.
- Builds a cohesive team that coordinates activities to keep members engaged and equipped for their roles.
- Acts as a role model, demonstrating a strong commitment to the company's values and policies.
- Facilitates professional development and training for staff, encouraging them to stay updated in the fashion and beauty sectors.
- Helps resolve conflicts within the team.
- Sets and monitors quantitative and qualitative targets, reviewing performance and conducting evaluations.
- Keeps the team informed about store performance using necessary tools.
- Ensures adherence to internal procedures.
- Manages administrative and accounting responsibilities.
- Ensures compliance with labor laws and sales regulations with support from headquarters.
- Takes necessary precautions to ensure the safety of both staff and customers.
PRODUCT & VISUAL MERCHANDISING:
- Maintains awareness of market trends and competitor activities.
- Possesses extensive knowledge of merchandise across all product categories.
- Plans and organizes product launches in accordance with the merchandising calendar.
- Ensures window displays are maintained and product presentations comply with company guidelines.
- Maintains shop appearance and product upkeep to meet company standards.
STOCK MANAGEMENT:
- Monitors and orders inventory to align with the store's sales potential.
- Optimizes stock management to ensure efficient inventory levels in accordance with company policies.
- Takes precautions to safeguard valuable products and materials.
- Oversees year-end, sector, and rotational inventory processes, being accountable for results.
PROCEDURES:
- Communicates and ensures proper implementation of company policies.
- Monitors the shop area to prevent theft and loss.
- Collaborates with the Line Manager to manage and report losses.
- Ensures adherence to security protocols.
- Maintains operational efficiency of all shop systems and equipment, reporting any issues to the supervisor.
Candidate Profile
• A strong passion for and significant experience in the fragrance, beauty, or luxury sectors, with at least 5 years in a management role.
• Proven track record of high performance as a Store Manager for a minimum of 5 years.
• Sales-oriented with a customer-focused mindset, highly attuned to customer experience and loyalty.
• A business-minded individual with a strong drive to meet quantitative and qualitative objectives.
• Excellent interpersonal and listening skills.
• Demonstrates leadership by example.
• Open-minded, focused, and capable of taking initiative.
• Strong communication skills, a team player, and a decisive individual committed to their responsibilities.
• Proficient analytical and computer skills.
• Flexible in work schedules and adaptable to various tasks.
• Fluent in English in addition to the local language.
What We Offer
- A creative, entrepreneurial, and inclusive work environment.
- A variety of learning and development opportunities.
- An international organization with numerous growth prospects.
- A competitive compensation and benefits package.
