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Field Service Engineer

hace 2 meses

Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo
About the Role

We are seeking a highly skilled Field Service Engineer to join our team in Barcelona. As a Field Service Engineer, you will be responsible for providing top-notch scientific and technical services to our clients.

Key Responsibilities
  • Maintain exceptional operability in all assigned solutions, including instruments, reagents, and software, by executing procedures for preventive, corrective, and evolutionary maintenance.
  • Train users to handle and use these solutions effectively.
  • Build and maintain excellent communication and proactive collaboration with clients.
  • Keep them informed about reagent updates and quality controls, and implement new protocols to enhance their experience.
  • Use CRM to report all activities conducted remotely or on-site, ensuring detailed documentation of technical characteristics and updates as required.
  • Adhere to the quality reporting standards defined by Roche.
  • Work closely with the Commercial Area to address customer needs and support sales of solutions and service offerings.
Requirements
  • High Education Training or Bachelor's Degree in Technical or Higher Engineering, Health Sciences, or similar.
  • Fluent level of Spanish.
  • Geographic mobility within the national territory.
  • Leadership and communication.
  • Teamwork.
  • In-depth knowledge of Roche's product and/or service portfolio.
  • Stakeholder management and organizational knowledge.
  • Customer orientation.
About Us

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity. Roche is an Equal Opportunity Employer.