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Senior Manager, COA Licensing Services

hace 2 meses


Madrid, Madrid, España Icon A tiempo completo
Team Lead, COA Licensing Services

At ICON, we're committed to fostering an inclusive environment that drives innovation and excellence. We're seeking a highly skilled Team Lead to join our COA Licensing Services team in Europe.

Key Responsibilities:
  • Assign daily client requests based on initial needs and identify necessary resources.
  • Ensure team meets internal/external clients' satisfaction by offering appropriate solutions and deliverables.
  • Support assigned team for operational aspects of COA licensing activities, including legal documents review/approvals.
  • Attend and lead team meetings, implementing strong and efficient processes to deliver within responsive timelines.
  • Act as a point of contact for clients' escalations and issue resolution.
Requirements:
  • Minimum 2 years of management experience.
  • Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
  • Minimum 5 years of experience in client services/account management.
  • Experience in the domain of medical translation and/or clinical research is a must.

We're looking for a talented individual with exceptional management skills, passion, and attention to detail. If you're a strong leader with excellent communication and customer service skills, we encourage you to apply for this exciting opportunity.