Applications Scientist for Technical Support

hace 2 meses

Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

The Applications Scientist is responsible for delivering comprehensive pre- and post-sales technical assistance for Thermo Fisher Scientific's Nalgene/Nunc consumer and laboratory plastics products. This role involves direct interaction with customers and field representatives, while also providing valuable feedback to the organization.

Key Responsibilities:

  • Deliver expert technical support for laboratory plastics by addressing customer inquiries through various communication channels.
  • Resolve technical challenges by leveraging available resources and collaborating with internal experts to find effective solutions.
  • Maintain accurate records of customer interactions in our Customer Relationship Management system, contributing to ongoing improvements.
  • Analyze market and technological trends to develop technical insights, create FAQs, and enhance troubleshooting documentation.
  • Suggest enhancements to our knowledge databases, websites, and other technical resources managed by the company.
  • Share technical updates with team members and actively participate in departmental meetings.
  • Engage in regular training on products and ongoing education regarding new applications and technologies.
  • Contribute to special projects as part of a team or individually.
  • Undertake additional related tasks as opportunities arise.
  • Minimal travel may be necessary for this role.

Qualifications:

Education:

A degree in life sciences, chemistry, or a related field is required.

Experience:

  • 2-10 years of experience in a laboratory setting.
  • Previous experience in customer service or a client-facing role is highly advantageous.
  • Proficiency in English and French or Italian is essential. Additional languages are beneficial.

Skills and Competencies:

  • Ability to quickly assimilate large volumes of complex technical information.
  • Strong oral and written communication skills for effective interaction with customers and colleagues.
  • Capacity to manage multiple tasks while ensuring timely and precise completion.
  • Strong problem-solving skills and an innate curiosity.
  • Proficiency in digital tools, including spreadsheets, databases, word processing, and internet applications.
  • A commitment to Technical Support for a minimum of two years is essential due to the extensive training required to fully support our diverse product range.

Benefits:

  • Exceptional development and career opportunities within a globally expanding organization.
  • A corporate culture that emphasizes integrity, engagement, intensity, and innovation.
  • Tailored training and educational programs.

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