Technical Application Scientist

hace 4 semanas

Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

At Thermo Fisher Scientific, we're committed to making a meaningful impact in the world. As a Technical Application Scientist, you'll play a critical role in helping our customers achieve their goals, whether it's finding cures for cancer, protecting the environment, or ensuring food safety.

Division Specific Information

We're looking for a dynamic and engaging individual to join our team. In this role, you'll embark on a journey that will ignite your passion for science. As a Technical Application Scientist, you'll have the opportunity to engage with researchers and address captivating inquiries that will put your scientific expertise to the test.

Key Responsibilities

  • Provide technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via various channels
  • Collaborate with internal experts to effectively resolve technical issues and challenges
  • Accurately document relevant information from customer interactions in our Customer Relationship Management system
  • Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources
  • Deliver technical updates to colleagues and actively participate in department meetings
  • Participate in frequent training on products and continuing education on our new applications and technologies
  • Participate in additional special team or individual projects and take on additional tasks as opportunities arise

Education and Competencies Required

  • Master's degree in a life sciences or similar field or Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background required
  • Prior experience in customer service or a customer-facing role is a strong plus
  • Fluency in English and French for both written and verbal communication is a requirement
  • Customer-focused approach
  • Proven ability to quickly learn large amounts of new, complex technical information
  • Ability to balance multiple tasks while ensuring timely and accurate completion
  • Problem-solving skills and natural curiosity
  • Proficiency in digital tools including spreadsheets, databases, word processing, and internet applications

What We Offer

  • Outstanding development and career prospects in a globally growing company
  • A corporate culture in which integrity, involvement, intensity, and innovation are lived
  • Individual training and education programs

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