Technical Application Scientist

hace 3 semanas

Madrid, Madrid, España Mygwork A tiempo completo
Join Our Team at Thermo Fisher Scientific

We are seeking a highly skilled Technical Application Scientist to join our Life Sciences Solutions Group. As a member of our team, you will play a critical role in providing technical support to our customers and field personnel, ensuring they have the knowledge and resources they need to succeed.

About the Role

The Technical Application Scientist will be responsible for providing pre- and post-sales technical support for Thermo Fisher Scientific Nalgene/Nunc consumer and laboratory plastics products. This will involve answering customer technical inquiries, providing support on technical issues, and collaborating with experts within our organization to tackle complex problems.

Key Responsibilities
  • Provide technical support for Thermo Fisher Scientific laboratory plastics by answering customer technical inquiries.
  • Support on technical issues by using all available resources and collaborating with various experts within our organization.
  • Accurately record pertinent information from customer contacts in our Customer Relationship Management system.
  • Gather commercial and technological trends and convert them into technical tips, create FAQs, and work on troubleshooting guides.
  • Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
  • Present technical updates to colleagues and contribute to our department meetings.
  • Participate in frequent training on products and continuing education on our new applications and technologies.
  • Participate in additional special team or individual projects.
Requirements

To be successful in this role, you will need a B.S. or B.A. degree in a relevant field and a minimum of [insert number] years of experience in a related field. You should also have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

What We Offer

As a member of our team, you will have the opportunity to work on a wide range of projects and contribute to the development of our products and services. You will also have access to ongoing training and education opportunities, as well as a competitive salary and benefits package.

We are an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We are committed to creating a diverse and inclusive work environment that values and respects all employees.

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