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Team Manager

hace 2 meses

Madrid, Madrid, España Recruit4Work A tiempo completo

About the Role:

We are seeking a highly skilled and experienced Team Manager to join our customer contact center team at Recruit4Work. As a Team Manager, you will be responsible for leading a team of customer service specialists and ensuring that our clients receive exceptional service.

Key Responsibilities:

  • Achieve commercial and operational objectives for clients
  • Improve quantitative and qualitative operational performance
  • Hire and follow-up team members and customer service specialists
  • Provide guidance and coaching to team members
  • Discuss performance with clients and plan for future improvements
  • Motivate and coach team members to bring out the best in themselves
  • Monitor customer agreements, processes, and reporting
  • Hold weekly team meetings with fellow team leaders and the call center manager

Requirements:

  • Excellent level of Dutch
  • English and French (C1 level) is a plus
  • Excellent communication skills
  • Leadership skills
  • Project management skills with knowledge of presentation
  • Problem-solving and analytics skills
  • Team and time management
  • Detail-oriented with advanced project management
  • Communicating, analyzing, and collaborating
  • Independence and flexibility

Benefits:

  • Develop your skills in an innovative environment
  • 18 days holidays (Moroccan Law)
  • Health insurance
  • Positive atmosphere
  • Water, coffee, or tea
  • Hospitalization insurance, group insurance