Senior Oracle Manager

hace 2 días

Madrid, Madrid, España Mygwork A tiempo completo
Job Title: Senior Oracle Manager

This role is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the Job

We are seeking an experienced and self-motivated leader to lead a team of technical subject matter experts located in Europe as our Engineer Manager.

Key Responsibilities
  • Lead and develop a team of Siebel technical subject matter experts, responsible for working with customers to give the guidance and support the operation of Siebel and other Oracle products onsite and in cloud, delivering services that drive customer success and innovation.
  • Being an active contributor in the CSS Business and Portfolio development.
  • Measure customer satisfaction (internal and external customers), retention and growth, team utilisation, team development and retention, Practice development and XLOB collaboration including Product Management, Customer Success Leadership and Product Support, Consulting.
Requirements
  • Minimum 15 years IT organization background.
  • Proven experience of working within a strategic resourcing and delivery environment.
  • Managed a Team of 10 plus.
  • Experience in leveraging onshore and offshore teams.
  • Oracle Siebel experience is required and other Apps UL, Database and CX knowledge and experience on premises and on Cloud are a plus.
  • Strong English level.
What We Offer
  • A competitive salary with exciting benefits.
  • Flexible and remote working so you can do your best work.
  • Learning and development opportunities to advance your career.
  • An Employee Assistance Program to support your mental health.
  • Employee resource groups that champion our diverse communities.
  • An inclusive culture that celebrates what makes you unique.

Oracle is a technology leader that's changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.

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