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Customer Service Representative
hace 2 meses
We are seeking a skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Main Responsibilities- Technical Issue Identification: Analyze customer inquiries and identify the root cause of technical issues.
- Customer Service Delivery: Provide high-quality customer service, utilizing technical knowledge and internal training to resolve customer concerns.
- Documentation and Record-Keeping: Accurately document customer interactions and maintain a high level of service delivery.
- Professional Development: Stay up-to-date with new developments in the technical area, networks, and consumer electronics.
- Full-time Contract: Enjoy a full-time contract with a competitive salary and bonus structure.
- Flexible Schedule: Work a flexible schedule, including weekends, with a guaranteed 39 hours per week.
- International Opportunities: Join an international company with opportunities for growth and development.
- Language Proficiency: Native level speaker of French and fluent in English.
- Technical Knowledge: Confident with technology or electronic product basic procedures, with experience in the technical field a plus.
- MS Office Environment: Good understanding of the MS Office environment is essential.
- Communication Skills: Excellent telephone etiquette and communication skills.
