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Service Desk Coordinator
hace 2 meses
About the Role
As a Service Desk Coordinator at Amaris, you will be the primary point of contact for end-users, market stakeholders, and management, providing technical support and resolving incidents in a timely and efficient manner.
Key Responsibilities
- Manage and prioritize a large workload, ensuring that all incidents and requests are resolved within agreed-upon service level agreements (SLAs).
- Coordinate with internal and external teams, including development teams, project management, business excellence, operations, IT infrastructure, and market IT teams, to resolve complex technical issues.
- Investigate and resolve root causes of incidents, implementing corrective actions to prevent future occurrences.
- Develop and maintain relationships with 3rd party service providers, ensuring that SLAs are met and any breaches are addressed promptly.
- Communicate effectively with stakeholders, providing regular updates on incident status and resolution.
Requirements
- Excellent communication and stakeholder management skills.
- Incident and problem management experience in a large organization, with knowledge of ITIL principles and practices.
- Technical skills in IT infrastructure, middleware, and eCommerce.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- Fluency in English, with French and/or Spanish a plus.
About Amaris
Amaris is a global company with a turnover of €565M and over 1,000 clients across the world. We offer a dynamic and multicultural work environment, with opportunities for career growth and development. Our team of 7,750 talented professionals is spread across 60 countries and 5 continents.
