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Senior Business Operations Manager
hace 2 meses
Key Responsibilities:
- Ensure consistency and traceability between business requirements, functional specifications, and testing & validation. Support validation and testing (OQ, PQ, UAT, etc.). Develop project rationale and perform scoping assessments to determine feasibility of projects.
- Highlight/identify gaps in existing functionality and review requirements with stakeholders. Develop comprehensive requirement specifications that will determine the estimate of cost, time, and resources to deploy solutions.
- Liaise with the service development team to suggest a high-level functional solution. Ensure that relevant stakeholders are involved in the specification of new services and/or major upgrades to existing services.
- Ensure the overall user experience is taken into account when designing and deploying new solutions and services. Ensure implemented solutions are according to specifications and fit for purpose.
- Keep abreast of internal business systems and documentation requirements, standards (including quality management and IT security), regulatory environments/requirements (if applicable), business service portfolio, and industry best practices in leveraging technologies for the business.
- Take accountability to ensure adherence to Security and Compliance policies and procedures within Service Delivery scope.
Role Requirements:
- University degree or equivalent experience in Business Administration, Management, or similar OR relevant experience.
- 12+ years total experience and a proven track record as a Business Operations Manager, including business process reengineering, user requirements gathering and documentation techniques, business case development, and change management.
- Good experience working as a Business Operations Manager in Agile Scrum projects. Experience working in the Pharmaceutical Industry, ideally in the Clinical Studies area.
- Good interpersonal, communication, collaboration, and analytical skills with the ability to communicate effectively with a diverse internal and external audience and to interpret and communicate complex information.
- Ability to influence and exercise business judgment. Track record delivering global solutions at scale.
- Self-starter with the ability to work autonomously in a highly matrixed and multi-cultural environment, taking full ownership of deliverables. Experience in Testing / Computer System Validation.
What You'll Receive: As a valued member of our team, you will have access to a comprehensive benefits package, including a company pension plan, life and accidental insurance, meals, and flexible working hours.
Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
At Novartis Farmacéutica, we are dedicated to helping people with disease and their families. We believe that collaboration, support, and inspiration are key to achieving breakthroughs that change patients' lives.
