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Cloud Infrastructure Specialist
hace 2 meses
Amazon Data Services Spain, S.L. is seeking a skilled Cloud Infrastructure Specialist to join our team in Spain. As a key member of our Data Center Operations team, you will be responsible for ensuring the smooth operation of our cloud infrastructure, providing top-notch support to our customers, and collaborating with cross-functional teams to drive business growth.
Key Responsibilities- Interact with stakeholders in Spain and across EMEA, requiring both Spanish and English language proficiency.
- Work to meet Service Level Agreements (SLAs) against assigned trouble tickets via a directed workflow.
- Be the first line of contact for hardware troubleshooting and technical issues.
- Perform regular server hardware repairs, including drives, motherboards, and other components.
- Carry out routine network, server hardware, and OS-related repairs.
- Collaborate with cross-functional teams to complete routine work.
- Engage with Smart Hands in EU Regional POPs.
- Adhere to security and safety best practices in the data center.
- Participate in Data Center power & cooling events.
- Participate in team meetings for metric analysis and daily/weekly goals achievement.
- Identify and help create documentation for use globally.
- Identify and help create process improvements relevant to the data center environment.
- Perform server upgrades, rebuilds, and scheduled works as required.
- Interact with third-party vendors & contractors.
- Contribute to the development of other team members.
Our team values diverse experiences and encourages candidates from all backgrounds to apply. We believe that a diverse and inclusive team is essential to driving innovation and success.
Why Amazon Data Services Spain, S.L.?As a leading provider of cloud infrastructure services, we offer a unique opportunity to work with cutting-edge technology and collaborate with a talented team of professionals. Our company culture is built on a foundation of innovation, inclusivity, and customer satisfaction.
Basic Qualifications- High school or equivalent diploma.
- Experience with computer hardware troubleshooting and repair.
- Experience in networking.
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
