Senior CSA Workplace Infrastructure Specialist

hace 2 semanas

Alicante, Alicante, España Engineeringuk A tiempo completo
Job Description

Are you passionate about designing modern and robust infrastructures?

We are seeking a talented Senior CSA Workplace Infrastructure Specialist to join our team and participate in creating and implementing innovative Modern Workplace solutions to meet our clients' business challenges.

As a key member of our Workplace Engineering team, you will work on enriching international projects and tackle significant business challenges alongside talented professionals.

Key Responsibilities
  • Quick evaluation of support requests to assist them firsthand without the need for a case to be created.
  • Being available to receive calls and/or emails to open support cases in MS Services Hub.
  • Follow up on existing cases (communication with Incident Manager or the engineers directly).
  • Translation services when a Spanish-speaking engineer is not available/not assigned and the customer asks for assistance during meetings/support calls.
  • Creating a monthly report for CSAM regarding all the cases in Service Hub.
About You

You are passionate about modern and robust infrastructures.

You can work effectively in a team within an international context.

You have a proactive approach to learning and knowledge sharing.

You place quality and client needs at the center of your work.

You have excellent communication skills and can work effectively in an international environment (English and Spanish).

What We Offer

Some of the best things about working at Avanade include the opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications), real-time access to technical and skilled resources globally, and a dedicated career advisor to encourage your growth.

A Great Place to Work As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return.

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