Senior IT Infrastructure Engineer
hace 2 semanas
This exciting opportunity is with Avanade, a leading global provider of digital, cloud, AI, and advisory services, industry solutions, and design-led experiences across the Microsoft ecosystem. As a Senior CSA Workplace Engineer, you will be part of a dynamic team that innovates responsibly to make a genuine human impact for our clients, their employees, and their customers.
Key Responsibilities- Quickly evaluate support requests to assist clients firsthand without creating a case.
- Be available to receive calls and/or emails to open support cases in MS Services Hub.
- Follow up on existing cases, communicating with Incident Managers or engineers directly.
- Provide translation services when a Spanish-speaking engineer is not available or assigned.
- Create a monthly report for CSAM regarding all cases in Service Hub.
You are passionate about designing modern and robust infrastructures. You can work effectively in a team within an international context, have a proactive approach to learning and knowledge sharing, and place quality and client needs at the center of your work. Excellent communication skills and the ability to work effectively in an international environment (English and Spanish) are essential.
About AvanadeAvanade is the leading global provider of digital, cloud, AI, and advisory services, industry solutions, and design-led experiences across the Microsoft ecosystem. With 60,000 professionals in 26 countries, we innovate responsibly to make a genuine human impact for our clients, their employees, and their customers. Enjoy your career with Avanade, where you will get distinctive experiences, limitless learning, and ambitious growth in return. We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
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