Senior Infrastructure Engineer

hace 7 días

Alicante, Alicante, España Engineeringuk A tiempo completo
Job Description

Are you passionate about designing modern and robust infrastructures? We're seeking a talented Senior Infrastructure Engineer to join our team and contribute to creating innovative Modern Workplace solutions.

About the Role

  • Design and implement modern and robust infrastructures using Intune and CSA
  • Collaborate with our team to create and implement innovative Modern Workplace solutions
  • Work on enriching international projects and tackle significant business challenges

Requirements

  • Knowledge of Configuration Manager (task sequences, application deployment, OS deployments, Server Maintenance, Client Installation, etc.)
  • Knowledge of GPOs (settings, templates, default policies, etc.)
  • Basic Intune knowledge (Customer creates tickets for Intune separately via Intune portal)
  • Basic O365/W365 knowledge (Customer creates tickets for 365 separately via 365 portal)
  • Active Directory and Windows knowledge (BSODs, login issues, Cumulative updates issues, OS updates, Language issues, etc.)
  • Proficiency in English and Spanish for effective work in an international context

About You

  • You are passionate about modern and robust infrastructures
  • You can work effectively in a team within an international context
  • You have a proactive approach to learning and knowledge sharing
  • You place quality and client needs at the center of your work

What You Will Do

  • Quick evaluation of support requests to assist them firsthand without the need for a case to be created
  • Being available to receive calls and/or emails to open support cases in MS Services Hub
  • Follow up on existing cases (communication with Incident Manager or the engineers directly)
  • Translation services when a Spanish-speaking engineer is not available/not assigned and the customer asks for assistance during meetings/support calls
  • Creating a monthly report for CSAM regarding all the cases in Service Hub

Enjoy Your Career

Some of the best things about working at Avanade include the opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications), real-time access to technical and skilled resources globally, and a dedicated career advisor to encourage your growth.

A Great Place to Work

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.

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