Patient Management Technical Consultant

hace 4 días

Madrid, Madrid, España Medtronic A tiempo completo
Careers That Change Lives

As a Patient Management Technical Consultant for Cardiac Rhythm Management (CRM) at Medtronic, you will play a crucial role in providing daily interactions with the field through digital health capabilities, delivering cardiac patient management solutions to the Medtronic CRM Spain Organization.

About the Role

The Patient Management organization is focused on building an agile ecosystem integrated by programmers for implantable cardiac devices, remote monitoring networks, and patient management services. As a Technical Consultant, you will work in close collaboration with the local CRM Country Field organization at Customer sites in Spain and connect with Customer IT Stakeholders in the Hospitals to align on implementation, connectivity, deployment, and training of Patient Management Solutions portfolio.

A Day in the Life
  • Connecting and building partnerships with local Country CRM Field Team in Spain and EMEA
  • Taking on responsibility for the implementation of Hardware, Software, and connectivity at Customer Sites, connecting with IT Stakeholders in the Hospitals, clarifying and overcoming any technical issues, and creating a plan for implementation with the CRM Field team
  • Supporting IT Stakeholders in case of any technical questions and testing connectivity in the Hospitals; Wi-Fi & data sharing
  • Validating the installed or delivered SmartSync Device Manager solution and testing and implementing printing functionality
  • Delivering Customer technical training face-to-face or remotely
  • Supporting Go-live and ensuring project plans and KPIs are updated and ordering & contracting processes together with local CRM Field Team
  • Working closely with SHQ & Country CRM Field Team to drive account project plans and ensuring account target pipeline is planned and phased
  • Building relationships with target accounts, understanding their needs and priorities, and supporting local Field Team to identify new Business opportunities
  • Coordinating internally to ensure a smooth deployment and ongoing support handover to Tech Services EOC, as well as the solution delivery to ensure that planned business outcomes are met for the customer and Medtronic
  • Managing existing clients through full implementation process to go-live, ensuring satisfaction and full system usability & availability
Requirements
  • At least 3-5 years of experience in an IT Consultancy, Implementation, or IT Support role, ideally with experience working within a healthcare/hospital environment
  • Good common understanding of IT Infrastructure, Security, and Data Privacy requirements in a regulated environment
  • Training experience of non-technical & technical Customers
  • Bachelor's degree or similar education
  • Fluency in English and Spanish
  • Good skills in coordination activities between different stakeholders and good in building relationships with 'soft' skills
  • Effective in time management and prioritization management
  • Strong problem-solving and analytical skills, including ability to work through details
  • Effective communication and presentation skills
  • Client focus, influencer, thought partner, and negotiator
  • Ability to develop and foster business relationships with continuously changing stakeholder groups inside key customers' organizations
We Offer
  • Competitive salary and benefits package
  • Flexible working environment
  • Annual Incentive Plan % depending on company results
  • Pension scheme and group discount on healthcare insurance
  • Training possibilities via Cornerstone/Skills Lab
  • Employee Assistance Program and Recognize (Our global recognition program)

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