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Air Gateway Operations Manager
hace 2 meses
Job Summary
The Air Gateway Manager, Air Operations will be responsible for managing third-party ground handling agents, identifying, designing, developing, and executing new processes, goals, and solutions to increase delivery efficiency, reduce errors, decrease costs, and improve air ground operations.
Key Responsibilities
- Manage day-to-day relationships with 3P partners to ensure operation performance, quality, security, and customer satisfaction.
- Optimize capacity in a consistent manner, seeking innovative solutions to improve productivity.
- Build and execute productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with 3P partners to balance labor.
- Monitor ramp handling process performance and proactively identify, address, and prevent potential disruptions.
- Collaborate with ACES/Quality teams to develop, manage, and grow air operations quality management and continuous improvement programs.
- Generate and understand performance metrics to drive business results.
- Partner with internal business partners, including air carrier management, safety, security, technology, legal, and training.
Requirements
- Problem-solving skills and ability to use analytical tools.
- Experience in transportation, flight, and ground operations.
- Excellent written and oral communication skills.
- Ability to manage and execute multiple priorities in a timely manner across multiple projects.
- Ability to influence internal and external organizations to achieve corporate goals.