Application Support Specialist

hace 3 semanas


Málaga, Málaga, España Sd Worx A tiempo completo
Job Title: Application Service Desk Agent

We are seeking a highly skilled and experienced Application Service Desk Agent to join our team at SD Worx. As a key member of our support team, you will be responsible for providing functional support regarding the use of various applications for pay & personnel management.

Key Responsibilities:

  • Providing functional support regarding the use of various applications for pay & personnel management.
  • Troubleshooting customers' issues regarding the use, maintenance, and management of different packages as well as login and authentication issues.
  • Advising and supporting internal employees (payroll advisors).
  • Efficiently supporting products & processes.
  • Documenting and reporting on problems.
  • Formulating suggestions to internal analysts/specialists of the pay packages.
  • Drafting and maintaining general documentation.

Requirements:

  • Experience as an Application Service Desk Agent using eBlox Payroll.
  • Easily make connections and have analytical insight.
  • Speak fluently Dutch and English (and French as a nice to have).
  • Be communicative, hands-on, and customer-focused.
  • Be a true team player who is flexible and eager to learn.
  • Have decent IT knowledge.

About SD Worx:

SD Worx is a company that values diversity and innovation. We welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation, and stage of life.



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