Regional Service Manager

hace 7 días

Madrid Centro, Madrid, España Werfenlife SA. A tiempo completo
Job Summary

We are seeking a highly skilled Regional Service Manager to lead our service operations in the LATAM region. As a key member of our team, you will be responsible for developing and implementing service strategies that meet the specific needs of the LATAM market.

Key Responsibilities
  • Strategy Implementation: Develop and apply service strategies that meet the specific needs of the LATAM market, using new and digital tools to improve how we deliver services.
  • Leadership and Teamwork: Work with the VP of LATAM, regional managers, and commercial teams to ensure service strategies are integrated with wider business goals. Support local service teams by providing them the tools and guidance they need to excel.
  • Innovation and Analysis: Keep up with market trends and customer feedback to find new service opportunities. Use data to improve customer satisfaction and streamline operations.
  • Relationship Building: Build and maintain strong relationships with key customers and stakeholders, and be the go-to person for service issues.
  • Cross-functional Coordination: Ensure smooth cooperation between our global commercial teams and service units to maintain high standards across all regions.
Requirements
  • Education: Bachelor's degree in a relevant field (Engineering, Business Administration, or similar).
  • Experience: Extensive experience and proven track record of success in service management within the medical device or IVD industry.
  • Language Skills: Fluent in English, Spanish, and Portuguese.
Preferred Qualifications
  • Advanced Degree: Advanced degree preferred.
  • Leadership Skills: Excellent leadership skills and ability to manage diverse teams.
  • Analytical Skills: Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions to drive continuous improvement.
Travel Requirements

Must be available to travel (> 50% of the time) and must have a U.S. visa. Having a European or American passport is a plus.

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