Seasonal Customer Support Representative

hace 7 días

Madrid Centro, Madrid, España The Missing Sock A tiempo completo
About The Missing Sock

We specialize in capturing family memories, and our biggest challenge is capturing the essence of the people behind the camera. As a team, we strive to make each client smile, laugh, and cry out of happiness by capturing them and their family in the most authentic and natural way possible. At TMS, we live for the moments that are impossible to put into words. We strive by taking care of every detail in all our services, and our strategy is simply to be extraordinary in ordinary moments. We are passionate about telling stories; regardless of whether we are doing school pictures, maternity, birthday parties, graduations, or just 'because,' we believe that every important moment in a human's life should be captured and preserved for many years to come. We differentiate ourselves by elevating the simplest photography to make a memory unforgettable. Additionally, The Missing Sock has a young, professional, and passionate team that cares about the client and accompanies them throughout the process, from the beginning to the end, with agility and ease.

Key Responsibilities
  • Provide exceptional customer service to parents, families, and schools through various communication channels.
  • Assist customers with photo orders and provide timely support.
  • Listen to customer concerns, resolve issues, and prioritize timely ticket resolution for daily closure.
  • Update customer information and requests, gallery details, and shipping status.
  • Prepare and activate galleries, communicate, close, and send for printing.
  • Prepare and send digital images to schools (e.g., yearbook photos, staff portraits, class pictures, graduate portraits).
Requirements
  • You are a team player with excellent communication and interpersonal skills.
  • You have the ability to self-manage and prioritize tasks effectively.
  • You are highly organized and detail-oriented.
  • You are able to learn and master new tasks quickly.
  • You have excellent problem-solving skills and can find logical solutions.
  • You are a critical thinker with a strong ability to analyze situations.
Preferred Qualifications
  • Fluent in English (C1-C2 level) - We work with clients across South Florida and Houston, and our team is multicultural.
  • Intermediate knowledge of Excel - As it will be one of your main tools in your day-to-day work.
  • Tech-savvy - We use various online platforms and software to get our work done efficiently.
  • Reliable remote work setup - Must have a stable internet connection and no power outage issues.
  • Experience in ticketing software and customer journey.
  • Previous experience in customer support and administrative tasks, preferably in an educational or photography setting.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in customer service software (e.g., LiveAgent, Google Drive, G-sheets).
  • Familiarity with data-entry software.
  • Ability to handle sensitive information with confidentiality.
What We Offer
  • Opportunity to work with a passionate and professional team.
  • Continuous learning and growth opportunities.
  • A safe, calm, and rewarding work environment.
  • An atmosphere of trust that encourages decision-making without judging the outcome.
  • Remote job with an Eastern Time working schedule.
  • Monday through Friday week shifts.

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