Operations Manager

hace 2 días

Barcelona, Barcelona, España Cpm International A tiempo completo
About the Role

We are seeking an experienced Operations Manager to join CPM International's team.

As an Operations Manager, you will oversee the operations of various client campaigns, ensuring the delivery of high-quality services and driving customer satisfaction.

Key Responsibilities
  • Ensure productivity, service levels, and quality outcomes are consistently delivered to client expectations while maintaining a positive culture and high levels of team spirit.
  • Lead, coach, develop, monitor, and build a high-performing team.
  • Propose improvements and changes in current processes to enhance team efficiency.
  • Manage resources to reach objectives in an effective and efficient manner.
  • Manage the relationship with the client and all stakeholders.
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustment, and progress.
Requirements
  • Fluency in English is essential, proficiency in another European language is highly desirable.
  • Prior experience as an Operations Manager or similar role in a customer service or contact centre environment.
  • Strong leadership and people management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal stakeholders.
  • Solid understanding of operational strategies, performance metrics, and process improvement methodologies.
  • Proven track record in achieving operational targets and driving customer satisfaction.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Proficient in using MS Office applications and other relevant software.
Benefits
  • Permanent contract with a 2-month probation period.
  • Full-time position with 39 hours/week.
  • Monday to Friday working hours from 11:00 am to 8:00 pm.
  • Salary: 32,000€ gross per year.
  • Bonus: 450€ gross per month after probation period.
  • 24 paid holidays per calendar year.
  • Paid bank holidays plus 1 extra day in lieu.
  • Hybrid work model with 50% office and work-from-home.
  • 2 weeks initial training and on-the-job training.

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