Field Service Engineer

hace 4 semanas

Madrid, Madrid, España Mygwork A tiempo completo
Job Description

This role is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Job Summary

As a Field Service Engineer, you will be responsible for delivering and building service excellence over and above our customer expectations.

Key Responsibilities
  • Represent our company in a positive, professional manner in all interactions with customers, both external and internal.
  • Frequent trips in Spain/Portugal and occasional travel to other countries in EMEA.
  • Own and deliver service commitments, complete installations, repairs, data analysis, and calibrations, preventative maintenance, training, and radiation services.
  • Provide services remotely or on-site within agreed conditions, setting accurate priorities.
  • Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
  • Maintain high-level customer allegiance by building strong customer relationships and promoting excellent customer experience.
  • Partner with commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
Requirements
  • Diploma or equivalent education in electrical engineering, chemistry, engineering, or technical training in the field of electronics or chemical field with technical orientation.
  • Five years of work experience in technical services, with field service experience or strong service knowledge.
  • Preferable knowledge in heavy industrial processes (metallurgy, mining, geology, and geochemistry, petroleum, polymers, glass, etc.).
  • Outstanding fixing skills, passionate about electromechanical, software, and application issues.
  • Excellent interpersonal communication, both written and oral, in English.
  • Ability to work efficiently with customers and colleagues in difficult and stressful situations.
  • Good knowledge of electronics and mechanics.
  • Customer friendliness and a professional demeanor.
  • PC literacy, including MS Office and Outlook.
  • Ability to travel (both domestic and internationally) up to 80% (up to 4 nights per week at hotel).
  • Valid driver's license.
  • Self-organized and effective.
About Us

Our Mission is to enable our customers to make the world healthier, cleaner, and safer.

Watch as our colleagues explain 5 reasons to work with us.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.

#LI-DNI

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