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Sales Representative
hace 2 meses
We are seeking a highly motivated and results-driven Sales Representative to join our team at Marriott Vacations Worldwide. As a Sales Representative, you will be responsible for selling holiday preview packages to guests via inbound and outbound calls, exceeding minimum production requirements, and providing exceptional customer service.
Key Responsibilities- Sell holiday preview packages to guests via inbound and outbound calls to likely prospects
- Contact owners to build relationships and request referrals/packages when available
- Complete bookings by obtaining flight details
- Exceed minimum production requirements set by management
- Qualify all potential purchasers of holiday previews
- Actively provide service which exceeds our guests' expectations
- Maintain a client contact log and reservation details on Goldmine as lead tracking system
- Manage all call-backs on a daily basis pro rata
- Obey all departmental and procedural rules
- Use standard templates and generate appropriate guest correspondence where necessary
- Complete verification and compliance calls as requested
- Sell regional holiday preview packages to guests via inbound and outbound calls to likely prospects
- Verify and activate pre-sold packages such as web, CMD, Outreach, Encore, IPC, and POS, as well as any new regional programs as required
- Complete Quality Assurance checks for holiday ownership purchasers where the sale was via a Broker
- Act as liaison with Brokers package generators as requested
- Contact owners, Members, and prospects to offer Virtual Sales Presentations for European MVC resorts or 47 Park Street
- Ensure eligibility of clients for sales presentations checking qualification criteria is met, including where relevant attending together with their partner/spouse agreement on the gift for staying on the call for the required length of time
- Send confirmation letters to client booked on appointments
- Re-confirm appointment the day/morning before, and ensure client understands how to use the 'Teams' system for the appointment
- At the time of the appointment, join the meeting before and host the client/hand over to the Sales/Member Executive
- Resolve any issues relating to the attendance of the client at the appointment (i.e. no show, cxl, no partner, refusal to stay for the required time)
- Manage the appointment schedule for the SE's assigned to virtual tours
- Qualify all potential purchasers of holiday previews
- Generate guest correspondence where necessary
- Compliance calls as requested
- Perform all tasks in a timely manner ensuring all deadlines are met
- Perform other related tasks as assigned by management
- Comply with MVCI and Marriott International policies and procedures
- Be proactive and have a flexible approach to work, always meeting the needs of the team and the business
- Maintain an attitude and commitment to provide excellent service to all customers and associates
- Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers
- Maintain computer systems knowledge (Windows, e-mail, Word, OTM, Marsha, etc.)
- Work with all MVCI colleagues as a team, always supporting the needs within that team and those of the business
