Market Financial Center Manager
hace 7 días
Job Title: Market Financial Center Manager
About the Role:
We are seeking a highly skilled and experienced Market Financial Center Manager to join our team at Bank of America. As a Market Financial Center Manager, you will be responsible for operating as a backup financial center leader within a market, managing client traffic, and fostering client retention.
Key Responsibilities:
- Manage client traffic and engage with clients to provide a world-class client experience
- Manage business results through formalized management routines and coaching
- Create a client-centric environment that drives operational excellence
- Manage market-level initiatives prescribed by market leaders
- Drive operational excellence and ensure seamless execution of business plans
Requirements:
- 1+ years of leadership experience with a proven track record of coaching, training, and motivating a diverse work team
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
- Proven record of balancing risk and making sound decisions while achieving business goals
- Strong interpersonal skills, including the ability to engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
- Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results
- Strong communication skills (including verbal, non-verbal, written, and presentation) and active listening skills
- Proficiency in computer skills and professional programs (for example, Microsoft Office)
- Ability to pass pre-employment assessments and compliance requirements
- Availability to work weekends and/or extended hours as required to run the business
- Must be able to travel to any financial center within the defined market
Desired Qualifications:
- 1+ years of management experience, including hiring, coaching, and developing direct reports
- Experience in the following industries: Consumer banking/financial services, mortgage, retail, or hospitality
- Undergraduate degree
- Bilingual (fluent verbal and written)
What We Offer:
At Bank of America, we offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees.
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