IT Service Delivery Manager
hace 1 mes
We are seeking an experienced IT Service Delivery Lead to join our team at Robert Walters Spain. As a key member of our IT department, you will be responsible for ensuring the delivery of technology infrastructure, connectivity, and service requirements to agreed levels.
Key Responsibilities- Collaborate with Business Technology Services to deliver technology infrastructure and connectivity requirements.
- Work with the Service Desk to resolve user incidents and manage tickets as needed.
- Manage the organization's web presence to ensure availability and adherence to good practice and ABFI standards.
- Oversee third-party agreements and ensure valid contracts and effective contract management principles are in place.
- Ensure security and risk controls are well-managed and observed by the organization.
- Proactively manage user hardware to ensure reliable performance and alignment with depreciation timings.
- Support the starters, movers, and leavers processes and engage users in security awareness training.
- Ensure adequate licensing is in place for technology and services used in the business.
- Represent the business within the division and engage with the divisional team and BTS.
- Ensure compliance with Health and Safety legislation.
- Significant generalist IT experience, ideally gained in various service, technical, project, or application roles.
- Familiarity with Cloud-based platforms and experience of transition projects from on-prem.
- Understanding of networking, including LAN, WAN, and networking components.
- Competence in change control and Project Management principles.
- Ability to deliver positive outcomes that improve the use or effectiveness of IT technology.
- Experience and passion for how IT can deliver business benefits.
- Higher level education, ideally in an IT, Science, or Business-related subject.
- ITIL Awareness/Foundation level – Desirable.
- Security skills.
Contract Type: Permanent
Specialization: IT & Telecommunications
Area: Systems & Operations
Sector: Information Technology
Salary Band: Negotiable
Job Type: Hybrid
Experience Level: Middle Management
Location: Barcelona
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