IT Service Delivery Manager

hace 1 mes


Barcelona, Barcelona, España Robert Walters Spain A tiempo completo
Job Summary

We are seeking an experienced IT Service Delivery Lead to join our team at Robert Walters Spain. As a key member of our IT department, you will be responsible for ensuring the delivery of technology infrastructure, connectivity, and service requirements to agreed levels.

Key Responsibilities
  1. Collaborate with Business Technology Services to deliver technology infrastructure and connectivity requirements.
  2. Work with the Service Desk to resolve user incidents and manage tickets as needed.
  3. Manage the organization's web presence to ensure availability and adherence to good practice and ABFI standards.
  4. Oversee third-party agreements and ensure valid contracts and effective contract management principles are in place.
  5. Ensure security and risk controls are well-managed and observed by the organization.
  6. Proactively manage user hardware to ensure reliable performance and alignment with depreciation timings.
  7. Support the starters, movers, and leavers processes and engage users in security awareness training.
  8. Ensure adequate licensing is in place for technology and services used in the business.
  9. Represent the business within the division and engage with the divisional team and BTS.
  10. Ensure compliance with Health and Safety legislation.
Requirements
  • Significant generalist IT experience, ideally gained in various service, technical, project, or application roles.
  • Familiarity with Cloud-based platforms and experience of transition projects from on-prem.
  • Understanding of networking, including LAN, WAN, and networking components.
  • Competence in change control and Project Management principles.
  • Ability to deliver positive outcomes that improve the use or effectiveness of IT technology.
  • Experience and passion for how IT can deliver business benefits.
Qualifications
  • Higher level education, ideally in an IT, Science, or Business-related subject.
  • ITIL Awareness/Foundation level – Desirable.
  • Security skills.
Contract Details

Contract Type: Permanent
Specialization: IT & Telecommunications
Area: Systems & Operations
Sector: Information Technology
Salary Band: Negotiable
Job Type: Hybrid
Experience Level: Middle Management
Location: Barcelona



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