Renewal Specialist
hace 7 días
Liferay, Inc. is a pioneering B2B enterprise software company with a global presence, boasting a diverse team of over 1,200 employees across various regions. As a renowned provider of enterprise open-source technologies, we have been recognized by Gartner for empowering businesses worldwide to tackle complex digital challenges.
Liferay Experience Cloud is an all-encompassing solution that integrates our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, significantly reducing time-to-market and enabling accelerated innovation for our notable customers, including Airbus, US Bank, Honda, and Desjardins.
Our vision extends beyond profit; we strive to build a vibrant business, make technology useful, and invest in communities, enabling individuals to reach their full potential and serve others. We offer our employees five days off to volunteer at charities they're passionate about, and Liferay donates 10% of our profits to charities worldwide.
About You and this RoleYou will thrive in a cross-functional team environment, driving growth and retention. As a self-starter with a proactive approach, you will engage internal customers and be responsible for driving the retention of existing Liferay customer subscriptions in an assigned book of business. You will understand the need to find ways to increase revenue, drive longer-term subscription commitments from active customers, and ensure operational efficiencies.
Key Objectives- Driving Higher Renewal Revenues: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned book of business.
- Increasing Average Contract Value and Multi-Year Agreement Mix: Responsible for negotiating incremental contract value and term-length directly with customers.
- Ensuring SLA Compliance: Ensure you meet SLAs outlined in the Playbook regarding subscription renewal dates and processes to support the Customer Success and Account Management teams.
- Partnering with Teams: Partner with Account Management and Customer Success teams to ensure customer retention of active subscriptions.
- Providing Accurate Updates: Provide accurate weekly and monthly updates on sales activities, forecasts, and pipeline reviews by creating reports from Salesforce, Clari, and other tools.
- Problem-Solving: Ability to independently assess a problem and bring solution options to the table in order to work towards a resolution.
- Time Management and Communication: Approach subscription renewals in a detailed-oriented and timely fashion, with demonstration of strong time management skills. Strong interpersonal skills to maintain your internal and external customer relationships. Excellent communication skills, both in written and verbal format.
- Exhibiting Liferay Core Values: Exhibit Liferay Core Values (Grow and Get Better, Produce Excellence, Value People, and Servant Leadership).
- University degree or equivalent experience
- Humble team member who brings out the best in others
- Experience working with software sales, particularly subscription or licensing renewals
- Experience collaborating with finance, legal, and operations teams
- Experience using Salesforce
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and GSuite (Google Docs, Sheets, Slides)
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