Database Support Specialist

hace 2 días


Madrid, Madrid, España Oracle A tiempo completo
Job Title: Advanced Support Engineer - Database

Oracle is seeking a highly skilled Advanced Support Engineer to join our Customer Success Services (CSS) team. As a member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Key Responsibilities:
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical support for Oracle products and services
  • Interface with customers' IT staff to resolve complex technical problems
  • Work independently with minimal guidance from management
  • Collaborate with internal Oracle employees to provide advice and assistance on customer situations and escalated issues
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or equivalent experience
  • Five years of related experience in Oracle products and services
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
What We Offer:
  • Opportunity to work with a leading technology company
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Competitive compensation and benefits package

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