Data Center Technician

hace 1 semana

Madrid, Madrid, España Microsoft Games A tiempo completo
Job Summary

We are seeking a highly skilled Data Center Technician to join our team at Microsoft Games. As a Data Center Technician, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services.

Key Responsibilities
  • Hardware Deployment and Troubleshooting: Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
  • Quality Assurance: Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Hardware Decommissioning: Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Incident Reporting and Escalation: Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Team Collaboration: Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Professional Development: Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Accountability and Ownership: Have pride and a sense of accountability for the service quality, completeness, and resulting user experience; display accountability and ownership of the data center facilities.
Requirements
  • Education and Experience: High school diploma, GED, or equivalent and basic knowledge of computer hardware and components. Proven experience supporting IT equipment or related technology.
  • Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Preferred Qualifications
  • Certifications: Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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