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Client Services Representative

hace 2 meses

Madrid, Madrid, España Promote Project A tiempo completo
{"h1": "Client Services Specialist", "p": "At Promote Project, we're committed to delivering exceptional customer experiences. As a Client Services Specialist, you'll be the primary point of contact for our clients, providing timely and effective support to ensure their needs are met. Your exceptional communication skills, combined with your ability to analyze and resolve complex issues, will make you an invaluable asset to our team.

Responsibilities:

* Provide best-in-class customer service through phone, email, and chat
* Analyze customer problems and provide information and solutions in a timely and efficient manner
* Communicate with customers directly to identify potential fraud
* Thoroughly account information as part of client onboarding
* Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis
* Develop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner
* Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve customer inquiries and problems
* Employs strong interpersonal skills to handle difficult calls courteously and professionally

Requirements:

* 2+ years of experience providing customer service through phone, email, and chat
* Ability to handle time sensitive client inquiries with a sense of urgency and care
* Exceptional oral and written communication skills
* Ability to communicate and collaborate with cross-functional teams
* Strong organizational and problem solving skills

Nice to Have:

* Strong knowledge of Excel
* Knowledge or experience with AML compliance regulations
* Experience in a trading firm, payment processing, bitcoin / crypto currency is a plus

We're an equal opportunity employer and welcome applications from diverse candidates.

Location: Caribbean / Remote

Salary: $a year

Job type: Remote job

Tags: crypto, bitcoin, voice, financial, investor, operations
"}