Desktop Support Specialist

hace 3 semanas

Málaga, Málaga, España The Workshop A tiempo completo

Job Summary

The Workshop is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring they have the resources they need to be productive and successful.

Key Responsibilities

  • Provide timely and consistent support to our corporate user base of approximately 600 users across multiple offices.
  • Troubleshoot and resolve technical issues with computer systems, printers, scanners, and other equipment.
  • Configure and manage network and desktop settings for new employees and visitors.
  • Handle telephony and video conferencing services issues for current and new users.
  • Remote manage user equipment to ensure machines have the latest security patches and comply with company policies.
  • Manage hardware inventory and purchasing requests.
  • Optimize and automate repetitive tasks.
  • Work on project roll-outs and report progress.

Requirements

  • Minimum 2-3 years of experience in a Desktop Support/Technical Support role.
  • Understanding of networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching, and Firewalls.
  • Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, scanners, copiers, and audio/visual equipment.
  • Proven experience administering Microsoft Windows 10/11, Microsoft Office 2016-2021/O365, MacOS, and Linux.
  • Strong skills managing Active Directory (users, contacts, permissions, groups...).
  • Experience with management systems SCCM/MDT and MDM (Airwatch, Intune, Jamf).
  • Security Services - Cisco Endpoint/Trend Micro/EPO/WSUS/Secunia/VPN.
  • Experience with Dell/Lenovo/HP/Apple hardware.
  • Ability to work in a fast-paced environment.
  • Strong sense of responsibility and initiative.
  • Excellent verbal and written communication skills with high interpersonal skills and customer orientation.

What We Offer

  • Private life and health insurance for you and your family.
  • Four weeks per year to work from anywhere for eligible employees.
  • Gym reimbursement.
  • Company bus lines for convenient transportation applicable for employees.
  • Malaga based.
  • Relocation package for you and your family, including soft-landing package services to help you settle in (applicable for relocation to Malaga, if you are moving from a different city/country).
  • Learning Pocket for personal development.
  • 3 volunteering paid days each year.
  • Generous referral programme.

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