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IT Support Specialist
hace 3 meses
Job Overview:
As an IT Support Specialist, you will play a crucial role in ensuring smooth operations within our organization by providing exceptional support to our internal customers.
Key Responsibilities:
- Perform administrative duties, including the preparation, organization, and management of both physical and digital information.
- Assist internal clients by making follow-up calls to update them on next steps or verify the effectiveness of previous solutions.
- Address inquiries, resolve issues, and assist with order management.
- Manage inventory of assets effectively.
- Identify tickets that need to be escalated for further assistance.
Desired Skills & Experience:
- Minimum of 1 year of experience in customer service roles (such as front desk or help desk).
- Possess a friendly and communicative demeanor.
- Exhibit a confident, approachable, and friendly attitude.
- Maintain a positive outlook in customer service interactions.
- Ability to stay composed and prioritize tasks amidst competing demands.
- Highly organized with a proactive work approach.
- Proficient in Microsoft Office Suite, Windows environments, and mobile device configuration.
- Fluent in Catalan, Spanish, and English.
- Strong motivation and a solid work ethic.
- Excellent organizational skills with the capability to handle multiple tasks simultaneously.
Qualifications:
Educational background in CGM Administrative Management or CFGS in Administration and Finance is advantageous.
Possession of a First Certificate in English or equivalent (B2 level).
Additional Information:
Why consider joining our team?
• Enjoy the flexibility of a hybrid work model based on business requirements.
• Experience a multicultural environment at our global headquarters, collaborating with colleagues from over 57 nationalities.
• Thrive in a dynamic and challenging workplace that encourages you to reach your full potential.
• Benefit from shuttle services and an internal car-sharing application to promote sustainable transportation.
• Engage in continuous learning with paid specialized training and subsidized language courses.
• Access to a subsidized cafeteria.
At Applus IDIADA, we are dedicated to fostering diversity and inclusion. We believe in limitless potential, so we encourage you to embrace your capabilities.
