Comer Service Associate

hace 3 semanas

Granada, Granada, España Alight A tiempo completo

About Alight

At Alight, we believe that a company's success starts with its people. Our team's expertise in human insights and cloud technology enables companies and employees worldwide to transform and thrive.

We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization.

Key Responsibilities

• Independently process payroll end-to-end to ensure timely delivery and adherence to KPIs and/or perform data management or customer service activities as per agreed calendars and KPIs
• Support statutory and year-end reporting to agreed calendars and KPIs
• Utilize payroll expertise to advise on client queries/issues and ensure a strong understanding of country-specific legislation and tasks
• Support and knowledge transfer apprentices and/or associates on data management or customer service activities
• Ensure tickets and calls are responded to within SLA timescales and to a high standard
• Support system maintenance testing
• Liaise and transact with third parties
• Complete SOC controls on time with necessary evidence
• Support and contribute to root cause analysis to ensure details are accurate and feasible preventative measures are suggested to limit reoccurrence
• Conduct knowledge transfer sessions and ensure the audience has understood and can put into practice
• Maintain DWIs to ensure processes are up-to-date and reflective of the service
• Report all system issues/defects correctly and log tickets with necessary details and evidence so Application Services and/or Products can investigate
• Highlight deviations from the standard scope of service to the Service Manager
• Recognize and deal appropriately with sensitive and confidential information
• Complete time recording accurately and on time
• Adhere to Alight Security Standards
• Contribute to team meetings and raise any issues immediately to the Service Manager
• Ensure you are up-to-date with all Alight announcements and communications
• Build good relationships with all lines of business where appropriate
• Update internal stakeholders, when needed, in a timely and accurate way
• Participate in projects and activities as needed and assigned

Requirements

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast-paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education and Training

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
• 2-3 years relevant experience administering payroll or health & welfare/benefits in an HR consulting, HR Outsourcing or Corporate environment
• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Desirable
• Experience working with HR and payroll data

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