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Customer Service Representative for Nordic Startup

hace 2 meses

Málaga, Málaga, España Nordic Jobs Worldwide A tiempo completo

Jobbeskrivelse:

Vi søger en erfaren kundeserviceekspert til at arbejde med at yde support i verdensklasse til kunder til en voksende skandinavisk start-up. Som kundeserviceekspert vil du være ansvarlig for at løse brugernes problemer og yde support via telefon og mail.

Ansvarsområder:

  • At bidrage individuelt og som et teammedlem til at yde fremragende kvalitets- og produktivitetsstandarder, der opfylder eller overgår kundens krav.
  • At give brugerne løsninger gennem informationsindsamling, analytisk fejlfinding og forespørgselsforskning.
  • At behandle fortrolige og følsomme oplysninger og materialer.
  • At arbejde med service, kvalitet og gennemsigtighed i alle aspekter af arbejdet.
  • At håndtere forespørgsler via værktøjer og systemer.
  • At bidrage proaktivt til opnåelse af aftalte serviceniveauer.

Kvalifikationer:

  • Det kræves, at du har erfaring og praktisk viden om kommunikation og kundeservice.
  • Fremragende organisatoriske, strukturelle og analytiske evner.
  • Et stort fokus på problemløsning; mål- og serviceorienteret.
  • Forståelse for og løbende bidrag til teamets succes.
  • Kendskab til Microsoft Office-pakken.
  • Højt flydende niveau af dansk og engelsk skrift og tale.
  • Evnen til at fungere i et tempofyldt miljø.

Fordele:

  • Arbejde for en spændende startup.
  • International erfaring og et stort plus på dit CV.
  • Skandinavisk arbejdsmiljø med mange karrieremuligheder.