Customer Service Representative

hace 4 semanas


Málaga, Málaga, España Personalbüro U. Herrmann A tiempo completo

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Personalbüro U. Herrmann. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, handling incoming inquiries, and resolving customer complaints in a timely and effective manner.

Key Responsibilities:

  • Handle incoming customer contact via phone and mail
  • Assist customers and deal with customer complaints promptly and effectively
  • Be the first point of contact - resolve customer queries and related requests
  • Ensure clients receive the highest level of service at any moment given

Requirements:

  • Native/fluent in Danish, both oral and written
  • Fluent in English (at least B2 level)
  • Prior working experience in customer service/support is considered an advantage
  • Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered an advantage
  • Excellent communication skills
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Understanding of economics and numbers
  • Fast learner who easily adapts to new IT systems and tools
  • Able to work independently, while being a team player at the same time
  • Clean credit record (no records of non-payment)

Offer:

  • Excellent remuneration package based on experience, skills, and performance
  • Higher salary from the 7th month
  • Working hours: 08:00 -16:00 Monday-Thursday, 9:00 -16:00 Friday
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach your full potential


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