Customer Service Representative
hace 4 semanas
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Personalbüro U. Herrmann. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, handling incoming inquiries, and resolving customer complaints in a timely and effective manner.
Key Responsibilities:
- Handle incoming customer contact via phone and mail
- Assist customers and deal with customer complaints promptly and effectively
- Be the first point of contact - resolve customer queries and related requests
- Ensure clients receive the highest level of service at any moment given
Requirements:
- Native/fluent in Danish, both oral and written
- Fluent in English (at least B2 level)
- Prior working experience in customer service/support is considered an advantage
- Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered an advantage
- Excellent communication skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Understanding of economics and numbers
- Fast learner who easily adapts to new IT systems and tools
- Able to work independently, while being a team player at the same time
- Clean credit record (no records of non-payment)
Offer:
- Excellent remuneration package based on experience, skills, and performance
- Higher salary from the 7th month
- Working hours: 08:00 -16:00 Monday-Thursday, 9:00 -16:00 Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach your full potential
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