IT Problem Manager
hace 4 semanas
About the Role:
Amaris Consulting is seeking a skilled IT Problem Manager to join our international team. As an IT Problem Manager, you will play a crucial role in identifying and analyzing problems within our IT services and infrastructure.
Key Responsibilities:
- Identify and analyze problems within IT services and infrastructure.
- Assess the impact and urgency of issues to prioritize resolution efforts.
- Plan and manage problem resolution processes, ensuring root cause analysis and permanent solutions.
- Collaborate with technical teams to implement and document problem resolutions.
- Gather feedback from stakeholders to improve ITSM processes and reduce future incidents.
Requirements:
- At least 2 years of experience as a Technical ITSM Problem Manager or in similar roles.
- Proficiency with ITIL frameworks and related ITSM software.
- Experience with incident and problem management processes.
- Experience with root cause analysis.
- English and Spanish Fluent.
What We Offer:
- A dynamic team of talented individuals and a world of growth and opportunities.
- A tailored career path and salary evaluation, with 70% of our senior leaders starting at entry level.
- Enhanced skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.
- Annual personal budget and company-paid certifications.
- Flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance.
- The WeCare program, supporting employees in critical situations.
About Us:
Amaris Consulting is an equal-opportunity workplace, committed to promoting diversity within the workforce and creating an inclusive working environment. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
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Barcelona, Barcelona, España Amaris Consulting A tiempo completo{"h1": "IT Problem Manager Role at Amaris Consulting", "p": "Take your career to the next level with Amaris Consulting as an IT Problem Manager. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment.", "ul": [{"li": "At least 2 years of experience as a Technical ITSM...
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Barcelona, Barcelona, España Amaris Consulting A tiempo completo{"h1": "IT Problem Manager Role at Amaris Consulting", "p": "Take your career to the next level with Amaris Consulting as an IT Problem Manager. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment.", "ul": [{"li": "At least 2 years of experience as a Technical ITSM...
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