Cyber Threat Intelligence Solutions Manager
hace 4 semanas
We are seeking a highly motivated and experienced Customer Success Manager to join our team in Madrid, Spain. As a key member of our Intelligence Services Department, you will be responsible for driving product adoption and ensuring customer success across our EMEA territory.
Key Responsibilities- Act as the primary point of contact for customer security teams, including SOC, CTI, IR, GRC, Fraud, and more.
- Drive product adoption across a diverse portfolio of top enterprise clients.
- Execute our client engagement strategy by delivering comprehensive Success Plans.
- Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services.
- Identify, assess, and escalate account risk factors and orchestrate remediation efforts.
- Work closely across the Intelligence Services Department and other teams to construct and scale solutions across customer businesses.
- Capture and internally share customer experiences with Recorded Future.
- Demonstrated experience in Customer Success and enablement principles.
- Strong understanding of Cyber/Information Security fundamentals.
- Familiarity with Project Management processes, strategies, and methods.
- Passion and drive for making customers happy and successful.
- Positive, collaborative, and energetic attitude with a strong desire to make an impact.
- Polished and professional approach for delivering customer engagements.
- Experience designing and executing communications and/or customer success programs.
We are looking for a highly motivated and experienced professional who is passionate about making customers happy and successful. If you have a strong understanding of Cyber/Information Security fundamentals and experience in Customer Success and enablement principles, we encourage you to apply.
We offer a competitive salary and a dynamic work environment. If you are a native Spanish speaker and fluent in English, we would love to hear from you.
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