Cyber Threat Intelligence Solutions Manager

hace 4 semanas


Madrid, Madrid, España Promote Project A tiempo completo
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team in Madrid, Spain. As a key member of our Intelligence Services Department, you will be responsible for driving product adoption and ensuring customer success across our EMEA territory.

Key Responsibilities
  • Act as the primary point of contact for customer security teams, including SOC, CTI, IR, GRC, Fraud, and more.
  • Drive product adoption across a diverse portfolio of top enterprise clients.
  • Execute our client engagement strategy by delivering comprehensive Success Plans.
  • Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services.
  • Identify, assess, and escalate account risk factors and orchestrate remediation efforts.
  • Work closely across the Intelligence Services Department and other teams to construct and scale solutions across customer businesses.
  • Capture and internally share customer experiences with Recorded Future.
Requirements
  • Demonstrated experience in Customer Success and enablement principles.
  • Strong understanding of Cyber/Information Security fundamentals.
  • Familiarity with Project Management processes, strategies, and methods.
  • Passion and drive for making customers happy and successful.
  • Positive, collaborative, and energetic attitude with a strong desire to make an impact.
  • Polished and professional approach for delivering customer engagements.
  • Experience designing and executing communications and/or customer success programs.
What You'll Bring to the Team

We are looking for a highly motivated and experienced professional who is passionate about making customers happy and successful. If you have a strong understanding of Cyber/Information Security fundamentals and experience in Customer Success and enablement principles, we encourage you to apply.

We offer a competitive salary and a dynamic work environment. If you are a native Spanish speaker and fluent in English, we would love to hear from you.



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