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Network Security Specialist: Spanish Language Expert
hace 2 meses
As a Network Security Engineer at TD SYNNEX, you will be responsible for delivering high-quality technical support services to our partners and customers in the EMEA region. This role requires close collaboration with our Line 1 Service Desk and other delivery teams to resolve complex technical issues and implement service requests.
Key Responsibilities- Provide 2nd level technical support to resolve partner and end-user incidents across our managed and support services.
- Install, uninstall, troubleshoot, and maintain applications, products, and equipment.
- Coach and guide 1st Level Service Desk agents to ensure seamless incident resolution.
- Evaluate and escalate incidents to the next level and vendor support when necessary.
- Manage and maintain the Network Operating Centre (NOC) to ensure security, availability, and customer satisfaction.
- Fluent Spanish language skills (native or near-native proficiency).
- English language proficiency (B2/C1 level in verbal and written communication).
- At least 3 years of experience in Network Security Engineering.
- Experience in configuring and troubleshooting firewall technologies.
- One or more industry certifications: CompTIA Security+, SSCP, PCNSA/E, CCNA/P, JNCIA-SEC, JNCIS-SEC, JNCIA-Junos, JNCIS-ENT, CCSA, CCSE, or equivalent vendor/industry certification.
- Knowledge of Palo Alto Products.
- PCNSE accreditation (TD SYNNEX will fund the training).
- Competitive compensation with regular annual salary reviews.
- Hybrid work arrangement (2 days at the office, 3 days at home).
- Continuous learning opportunities and clear progression plan.
- Comprehensive benefits, including health insurance, paid leave, retirement plans, and more.
