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Post-Sales Customer Service Specialist
hace 2 meses
We are seeking a highly skilled and motivated Customer Service Representative - Post-Sales Support to join our team at Coach4expats. As a key member of our customer support team, you will be responsible for providing exceptional post-sales support to our clients, ensuring their satisfaction and loyalty to our company.
Key Responsibilities:- Post-Sales Support: Respond to customer inquiries and issues related to products and services after the sale, providing quick and effective solutions to resolve their concerns.
- Proactive Follow-Up: Ensure comprehensive follow-up on all customer inquiries and issues until their final resolution, making follow-up calls to verify customer satisfaction and resolve any pending issues.
- Maximizing Customer Satisfaction: Make reminder and follow-up calls to maximize customer satisfaction, anticipating customer needs and providing service that exceeds expectations.
- Information Management and Continuous Improvement: Update databases with relevant information about customers and their post-sales inquiries, draft reports and generate insights to identify areas for improvement in post-sales service, and collaborate with other departments to enhance processes and customer experience.
- Languages: Fluency in English is required, and the ability to communicate fluently in two of the following languages: French, German, and/or Dutch.
- Flexibility: Availability to attend our offices during the training period and work in rotating shifts.
- Technical Knowledge: Experience in document management and technological platforms, as well as social media.
- Communication Skills: Excellent oral and written communication skills, with the ability to effectively interact with customers to manage and resolve complaints and claims.
- Desirable Experience: Experience in customer service, tolerance to frustration, and a passion for providing excellent post-sales customer service.
- Professional Growth: Develop your skills in a dynamic and technological environment with opportunities for continuous training.
- Flexible Hours: Possibility to adjust hours between 7 am and 8 pm from Monday to Saturday, and part-time work options.
- IT Equipment: We provide a laptop, headphones, and a mouse.
- Additional Benefits: To be informed at a later stage of the process.
- Transparency: We believe in transparent and smooth recruitment processes. You will receive feedback from us.
- Candidate Experience: Perfect blend of automated and humanized recruitment processes. Feel free to ask us for feedback at any time.
- Talented Pool: We provide our clients with highly qualified, motivated candidates. Our candidates align with the company's values and leadership style.
- Diversity and Integration: There is no room for discrimination and intolerance. We value awareness of diversity and respect for all differences.
