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Distribution Specialist
hace 2 meses
About Radisson Hotel Group
Radisson Hotel Group is one of the world's largest hotel groups, with a portfolio of ten distinctive hotel brands and over 1,160 hotels in operation and under development across 95+ countries.
Our Culture
At Radisson Hotel Group, we believe that every moment matters. Our signature Yes I Can service ethos is at the heart of everything we do, and we're committed to empowering our people to be their best every day.
Job Summary
We're seeking a highly skilled Assistant Manager Distribution Systems to join our dynamic team at Radisson Hotel Group. As a key member of our distribution team, you'll play a pivotal role in supporting the Director of Distribution Systems and ensuring the smooth operation of our distribution systems.
Key Responsibilities
- Channel Maintenance & Performance Monitoring – Oversee regular audits of our Central Reservations System (CRS) to ensure accuracy and completeness of data. Facilitate the loading of any missing products and ensure the correct distribution of products across all channels by sending partner maintenance spreadsheets. Monitor connectivity performance dashboards to optimize channel performance, troubleshoot issues, and coordinate necessary maintenance tasks.
- Distribution Optimization – Collaborate with our RHG Distribution team and properties to optimize hotel performance on third-party channels. Coordinate the implementation of endorsed activities aimed at enhancing hotel performance and driving revenue. Lead Revenue Optimization projects, including new partner rollouts and distribution activities, to maximize distribution efficiency.
- Rate Parity Management – Lead the monitoring and maintenance of Rate Parity across channels by conducting regular audits and troubleshooting any discrepancies. Work closely with properties to ensure adherence to correct procedures and participate in partner activities to maintain rate parity integrity.
- Process Improvement – Evaluate current processes to identify opportunities for efficiency enhancement within the team. Design and implement new processes as necessary to streamline task execution and improve overall team effectiveness.
- Technical Support and Team Management – Assist the Manager/Director/Senior Director Revenue Systems in new connectivity projects and rollouts requiring technical expertise for swift and effective delivery. Collaborate with the commercial distribution team to understand requirements and align with RHG procedures and system capabilities. Additionally, provide support in team management tasks such as recruitment, training, onboarding, vacation scheduling, and performance reviews.
Requirements
- Technical Proficiency – Essential skills and knowledge for job effectiveness.
- Problem-Solving – Identifying issues, analyzing situations, and proposing solutions.
- Communication – Clear verbal and written interaction with colleagues and stakeholders.
- Adaptability – Flexibility in changing circumstances and technologies.
- Attention to Detail – Preventing errors and maintaining accuracy.
- Time Management – Efficiently prioritizing tasks and meeting deadlines.
- Teamwork – Collaborating effectively and supporting team goals.
- Leadership (if applicable) – Inspiring, motivating, and guiding team members.
- Customer Focus – Prioritizing customer needs and satisfaction.
- Results Orientation – Focusing on achieving measurable outcomes aligned with goals.
- Cross-Functional Collaboration – Collaboration with various departments is essential to align strategies and objectives.
Qualifications
- Minimum education – Bachelor's degree from an accredited university – E-commerce, Marketing, Business Administration, Hospitality or related major preferred.
- Minimum experience – At least two years' business experience in an international environment with a focus on sales, revenue management, account management, and e-commerce.
- Language skills – Fluent English both written and spoken, additional language skills welcome.
